ScreenManager

Manage relationships with existing clients in the Czech market, identify growth opportunities within client accounts, collaborate with sales and marketing teams on business development, and ensure high client satisfaction and retention.Join our commercial team at ScreenManager and be the face of our company to our Czech clients. As an Account Manager, you'll build and nurture relationships with organizations using our digital signage solutions, ensuring their success while identifying opportunities for growth.About the TeamOur commercial team combines relationship management with technical knowledge to provide exceptional service to our clients. You'll be working with a diverse group of professionals dedicated to client success. We foster a consultative approach where understanding client needs and delivering value are paramount. You'll be joining a team that values:Building long-term client relationships based on trustConsultative selling and solution-oriented thinkingProactive communication and responsivenessCollaboration across departments to deliver exceptional client experiencesWhat You'll DoAs an Account Manager focused on the Czech market, you'll be responsible for maintaining and growing our client base. Your typical activities will include:Building strong relationships with key stakeholders in client organizationsUnderstanding client business needs and proposing tailored digital signage solutionsIdentifying upsell and cross-sell opportunities within existing accountsCollaborating with implementation teams to ensure smooth project deliveryProactively addressing client concerns and ensuring high satisfaction levelsDeveloping account plans and growth strategies for key clientsThe Czech MarketThe Czech Republic represents a significant growth opportunity for ScreenManager. With increasing adoption of digital signage across retail, corporate, hospitality, and public sectors, your role will be crucial in expanding our footprint in this market. Your local knowledge and language skills will be instrumental in building relationships and navigating the business landscape.If you're passionate about building client relationships, have a consultative approach to sales, and want to grow your career in a dynamic technology company, we'd love to hear from you!Požadavky3+ years of experience in account management or salesExperience in the tech industry is a plusStrong communication and negotiation skillsFluent in Czech and EnglishOdpovědnostiManage relationships with existing clients in the Czech marketIdentify growth opportunities within client accountsCollaborate with sales and marketing teams on business developmentEnsure high client satisfaction and retentionBenefityCompetitive base salary plus commissionCompany car or transportation allowanceFlexible working hoursProfessional development opportunitiesModern office in PragueLokalita: PragueTyp úvazku: Full-time

Lead our customer support team, develop support strategies, and ensure exceptional service delivery for our digital signage platform users.Join ScreenManager as our Senior Support Manager and lead our customer support team to deliver exceptional service. In this role, you'll shape our support strategy, build a world-class support team, and ensure our clients receive timely and effective assistance with our digital signage platform.About the TeamOur support team is the frontline of our customer experience, helping clients successfully implement and use our digital signage solutions. You'll be leading a dedicated team of support specialists who take pride in solving problems and delivering exceptional service. We're looking for a leader who can build on our foundation and take our support operations to the next level. You'll be joining a team that values:Customer-first mentality and empathetic problem solvingContinuous learning and knowledge sharingEfficiency and effectiveness in issue resolutionData-driven decision making and continuous improvementWhat You'll DoAs the Senior Support Manager, you'll be responsible for building and leading our support function. Your typical activities will include:Developing and implementing support strategies aligned with company goalsRecruiting, training, and mentoring support team membersEstablishing and monitoring KPIs for support quality and efficiencyCreating and optimizing support processes and workflowsWorking with product teams to address common user issues and improve the platformBuilding a comprehensive knowledge base and self-service resourcesYour ImpactIn this role, you'll have a significant impact on our business. You'll be instrumental in shaping our customers' experience, building a support function that not only resolves issues but proactively improves our platform. Your work will directly contribute to customer satisfaction, retention, and ultimately, business growth.If you're passionate about building and leading customer-focused support teams, have a knack for process improvement, and want to make a real difference in how customers experience our platform, we want to hear from you!Požadavky5+ years of experience in customer support or service management2+ years of team leadership experienceStrong problem-solving and conflict resolution skillsExperience with support ticketing systemsKnowledge of digital technologies, signage experience is a plusFluent in English, additional languages are a plusOdpovědnostiLead and develop a team of support specialistsEstablish support standards, KPIs, and best practicesOversee the resolution of complex technical issuesCollaborate with product and development teams to improve platform usabilityCreate and maintain knowledge base resourcesAnalyze support metrics and implement process improvementsBenefityCompetitive salaryPerformance bonusesFlexible working hoursRemote work optionsProfessional development budgetModern office in Prague

Provide first-line technical support to users of our digital signage platform, troubleshoot issues, and ensure customer satisfaction.Start your career in technical support at ScreenManager and help our customers succeed with our digital signage platform. As a Junior Support Specialist, you'll be the first point of contact for customers seeking assistance, providing solutions and ensuring a positive experience with our product.About the TeamOur support team is committed to delivering exceptional service to users of our digital signage platform. You'll be working with experienced support specialists who will mentor you and help you develop your technical and customer service skills. We foster a collaborative environment where learning and knowledge sharing are encouraged. You'll be joining a team that values:Customer empathy and understandingContinuous learning and improvementCollaboration and knowledge sharingTaking initiative and ownership of issuesWhat You'll DoAs a Junior Support Specialist, you'll be the first line of support for our customers. Your typical activities will include:Responding to customer inquiries through our support channelsDiagnosing and resolving technical issues with our platformGuiding customers through product features and functionalityDocumenting solutions and contributing to our knowledge baseCollecting and reporting customer feedback to improve our productLearning about our platform and digital signage technologyYour Growth PathWe're committed to helping you develop into a well-rounded support professional. With consistent performance, you can expect to take on more complex issues, develop specialized knowledge areas, and potentially move into senior support or other technical roles. We provide regular feedback, training opportunities, and a clear path for advancement.If you're customer-focused, have a technical aptitude, and are eager to start a career in technical support, we want to hear from you!Požadavky1+ years of experience in customer support or related fieldTechnical aptitude and willingness to learnExcellent communication skillsProblem-solving mindsetFluent in English, additional languages are a plusOdpovědnostiRespond to customer inquiries via email, chat, and phoneTroubleshoot and resolve technical issues with our platformDocument solutions and contribute to the knowledge baseEscalate complex issues to senior team members when necessaryCollect customer feedback for product improvementsBenefityCompetitive salaryFlexible working hoursRemote work optionsTraining and development opportunitiesModern office in Prague