daktela

SalesFull timePragueAt Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll doWe’re looking for an organized team player who will be the driving force behind our back-office operations. If you enjoy keeping things in order, are familiar with the telecommunications industry (or are eager to dive right in), and love finding ways to streamline processes using modern technology, you’re the person we’re looking for.You will:Actively manage customer licenses (add and remove them as needed and update billing accordingly)Process orders, handle complaints, and ensure timely shipment of equipment to customers.Maintain 100% accuracy in our CRM and billing systems.Prepare and manage contracts (e.g., for number porting) and set up customized add-on services.Communicate with customers via email and phone to address operational requests.Your experience and skillsActive and heavy usage of AI tools.You have a practical mindset (you can quickly get up to speed on operations and see tasks through to completion).You can communicate professionally and clearly with both customers and colleagues.Czech or Slovak at the C2 level, English for communication within global processes.Previous experience in the telecommunications industry or managing CRM/billing systems is a major advantage.What makes this role excitingYou’ll have a direct impact on the satisfaction of our global customers and on how smoothly our services operate.At Daktela, we don’t just talk about AI -> we use it. If you find a way to automate routine tasks, you’ll have every opportunity to make it happen.We’re a global technology company -> things move fast here, and there’s never a dull moment in the officeWhat we offerTwice a year we distribute bonuses according to the companys profitNew modern offices at OC FloraHybrid work environment (home office)5 weeks of vacationReferral bonusSick days, meal contributions, and a Multisport card

HRFull timePragueAt Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll doAs our HR Manager, you will take full ownership of HR operations at Daktela. You will ensure that every stage of the employee journey is seamless and that our company culture remains our key value. Working within a small, agile, and highly effective HR team, you will act as a trusted partner to our employees and management.You will:Manage the full employee lifecycle, from hiring and onboarding through to offboarding.Take ownership of all contract-related administration.Act as a trusted partner for management and the primary go-to person for all our employees.Drive change and transformation to improve effectiveness.Ensure that all internal guidelines and contracts are fully compliant with the latest labor law requirements.Maintain accurate HR data and provide regular reporting.Prepare all monthly payroll inputs, ensuring 100% accuracy.Keep the company informed about important news and updates.Organize internal meetings, team-buildings, and various company events.Your experience and skillsActive and heavy usage of AI tools.3+ years of experience in HR, handling various parts of the employee lifecycle.A "get things done" mindset - you have to be able to roll up your sleeves and handle the daily operations.Solid knowledge of Czech labor law.Strong communication skills.High ownership, resilience, and a coaching mindset.Communicative level of English.Czech or Slovak at C2 level.What makes this role excitingYou’ll be responsible for the whole HR in a fast-paced, global tech company. This is a unique chance to see the big picture and grow your expertise across all HR functions.As the team is small and flexible, there will be plenty of opportunities for you to try and improve things and make changes.We don't just talk about AI, we use it. You'll be welcome to bring ideas to automate boring stuff.You'll have fun organizing many events for our employees.What we offerTwice a year we distribute bonuses according to the company's profitNew modern offices at OC FloraHybrid work environment (home office)5 weeks of vacationReferral bonusSick days, meal contributions, and a Multisport cardMarkéta ČernáI'll personally review your application and get in touch soon!Our Hiring JourneyStep 1 ApplySend us your application and let’s start this adventure! If your profile looks like a good match, our recruiter will reach out for a friendly phone call.Step 2 InterviewsThe process may vary slightly by role and team, but it usually includes two rounds. For some positions, we may also add a role-specific assessment, such as a short skills test, coding task, or role-play exercise.Step 3 DecisionAfter your interviews, we’ll get back to you within 14 days. If it’s a match, you’ll get an offer. If not, we’ll still share feedback - and who knows, our paths may cross again.Step 4 Welcome to DaktelaYour first day starts with our HR team, who will guide you through a Daktela hands-on onboarding training. You’ll get to know our company, how we work, and what values and principles we live by.

Operationsna plný úvazekPragueAt Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.Why DaktelaSuccessful and constantly growing global company with plenty of opportunities.Great, innovative product.Fast-moving and agile environment where you can change things.A lot of opportunities to grow.Great company culture.A fair reward, nice package of benefits and company events and activities.What you’ll doAs an L1 Support Engineer you will be responsible for providing best-in-class technical support to our Czech customers. This could be a great first step into an IT career, with plenty of opportunities for growth.You will:Provide technical support to customers and manage Daktela instances.Resolve incidents and service requests.Perform analysis, debugging, monitoring, and performance tuning.Consult with customers on technical topics, propose solutions, and implement them.Participate in customer development projects.Your experience and skillsHigh motivation to learn new things.A customer-focused approach.Strong communication skills and a professional approach.Experience in IT customer support is an advantage.Linux, networks or VoIP/SIP skills are a plus.Basic programming skills and familiarity with contact center solutions are a plus.Ability to work independently and take ownership.Communicative level of English.Active use of AI tools.What makes this role excitingYou’ll gain real technical experience in VoIP, Linux, SIP and networking.You’ll gain experience in customer support and in the contact center industry.You’ll have a clear career path: many of our senior engineers, developers or managers started exactly here.You’ll work in a great team led by one of Daktelas most senior employees.What we offerTwice a year we distribute bonuses according to the companys profitNew, modern offices at OC FloraHybrid work environment (home office)5 weeks of vacationReferral bonusSick days, meal contributions, and a Multisport card